POS/Food Runner

Responsibilities:

  • Greet customers with a warm and friendly demeanor

  • Assist guests in understanding the menu, making recommendations, and answering questions about ingredients or dietary restrictions

  • Efficiently and accurately process customer orders using the point-of-sale system

  • Handle customer inquiries, concerns, and complaints with professionalism and resolve issues to the satisfaction of the customer and management

  • Know menu offerings, including ingredients, preparation methods, prices and specials to accurately answer customer questions and make suggestions when required

  • Proactively upsell and promote menu items, including beverages, and sides, to enhance the customer experience and increase sales

  • Accurately handle cash, credit card transactions, and other forms of payment

  • Deliver food orders to customers quickly and accurately

  • Check-in with customer and respond to any additional orders or needs

  • Assist in restocking food and beverage items as needed

  • Adhere to proper food safety and hygiene guidelines to ensure the health and safety of guests

  • Adhere to all company policies, including cash handling protocols, safety and security measures, and food safety regulations

  • Clear tables or dishes, utensils and trash. Wipe down tables and seating and reset efficiently and promptly

  • Monitor and maintain cleanliness of restaurant, including counter area, dining area and restrooms, ensuring a tidy and appealing appearance

  • Assist with general cleaning duties, including sweeping, mopping, vacuuming, and dusting

  • Collaborate with kitchen staff and other team members to ensure timely and accurate order preparation and delivery

  • Communicate customer feedback, special requests, and operational issues to management and the appropriate team members

  • Ability to support food truck service with POS operations as needed

  • Support a positive and inclusive work environment by respecting and cooperating with colleagues

Qualifications:

  • Previous experience in customer service or foodservice with cash handling preferred but not required

  • Strong communication and interpersonal skills, with a friendly and outgoing personality

  • Familiarity with using a POS system and other relevant software applications is an advantage

  • Ability to remain calm and composed under pressure and handle/de-escalate difficult situations professionally

  • Excellent multitasking abilities to handle fast-paced, high-pressure situations

  • Attention to detail and accuracy in order processing and cash handling

  • Ability to work in a team environment and collaborate effectively with colleagues

  • A commitment to maintaining cleanliness, hygiene, and personal grooming standards in accordance with operation policies

  • Knowledge of basic food safety and hygiene practices

  • Ability to work flexible hours, including evenings, weekends, and holidays

  • Ability to stand for extended periods and lift moderate weights

Benefits:

  • $14-17/hr

  • Accrued paid sick leave at a rate of 1hr per 30 hrs worked

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